In-Stock Orders
Orders are typically processed within 72 hours (Monday – Friday) and shipped using various carriers. Upon placing an order, you will receive a pro-forma invoice that includes shipping costs, against which payment is expected.
Custom or Indent Orders
For custom or indent orders, a 50% deposit is required upfront. The remaining balance must be settled prior to dispatch.
Please be aware that stock availability is contingent upon receipt of the deposit and confirmation from our international supplier. This confirmation process may take up to 48 hours due to time zone differences.
It is crucial to understand that expected container dates are provisional until stock availability is confirmed by our suppliers. Container dates are subject to change based on shipping extensions, port congestion, or other unforeseen circumstances. Therefore, if your project has strict deadlines, we recommend discussing them with us before finalizing an order. This proactive communication allows us to better accommodate your project timelines and expectations.